How to check CRB status online in Kenya: guide and options

A positive CRB rating means that you consistently pay loans and debts on time, while a negative indicates that you may have defaulted paying them. Kenya's lenders can determine if you are a defaulter by accessing the CRB listing record. Being blacklisted affects your credit score and can hinder you from getting loans and other types of credit from lenders. Learn how to check CRB status online in Kenya today.

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Since many would love to know how to check CRB status on phone, this article explains how to check your CRB record through Metropol, CreditInfo, and TransUnion using your smartphone. Kenya has many Credit Reference Bureaus companies you can use to check your credit score. Metropol, CreditInfo, and TransUnion are among the best ones.

How to check your CRB status online?

Metropol Crystobol allows you to check CRB status via USSD code, but you must return to their website to complete the process. Meanwhile, you can only send a text message to TransUnion and get your CRB status details. CreditInfo only communicates via email, but you should first apply for credit score reports online.

1. How to check CRB status through Metropol

Metropol is an information and credit management company. It was established in Kenya in 1996 and is licensed by the Central Bank of Kenya to provide Credit Reference Bureau (CRB) Services to all banks in Kenya. The company also began providing credit rating services to the public in 2006.

Metropol can access the CRB checklist and inform you if you are on it. You can check your CRB status via the official Metropol website or app. Metropol Crystobol app is downloadable from Google Play Store and App Store. Please follow these steps to check your CRB status online:

• Download your CRB credit report from the website once you log in. It has your CRB status details.

To get a reference number for signing into the Metropol website:

• Dial *433# using your registered Safaricom line.
• Select "Listing Status."
• Enter your National ID.
• Select "Confirm."
• Enter the ID of a Metropol agent (if you have been referred by one).
• Enter 0 if a Metropol agent has not referred you.
• Select "Confirm."
• Metropol Crystobol will request a KES 100 fee.
• Select a payment option (M-Pesa or request them to send you payment details via SMS).
• If you choose the M-Pesa payment option, you will be prompted to enter your M-Pesa Pin and wait to receive a reference number from Metropol Crystobol via SMS.
• Alternatively, pay the KES 100 via M-Pesa Paybill number 220388, with your ID number as the account number. You will receive a reference number from Metropol Crystobol via SMS.
• Use the to log into the Metropol CRB Checker page or website and download your CRB credit report. You will pay KES 250 to download the report.

Metropol Crystobol services

Use Paybill number 220388 and your ID number as the account number to pay for these Metropol services.

• CRB Credit report at KES 250.
• Find out who blacklisted you (the money lender who forwarded your name to the CRB) at KES 250.
• CRB Clearance certificate (after paying your defaulted loans) at KES 2,200.

Metropol contacts

For inquiries, reach out to Metropol CRB Contact Centre through:

• Address: Barclays Plaza, 9th Floor, Loita Street, Nairobi-Kenya
• Call: (+254) 709 834 000 / (+254) 730884000
• Website: metropol.co.ke

2. How to check CRB status online in Kenya with TransUnion

You can check CRB status online in Kenya via the TransUnion CRB app, official website, or send an SMS to 21272. Discover how to use either of these three alternatives below:

How to check CRB status on the TransUnion website

Below are the CRB check online steps for those who want to use the TransUnion website:

• Visit the TransUnion website.
• Scroll down to "Know your score. Protect your credit."
• Click on "Get started."
• Fill out the form with personal details, mobile number, email, and address.

• Click on "I Accept & Continue to Step 2" and follow the prompts to get your credit score report.
• Your Credit report contains your CRB Status details.

How to check CRB status via TransUnion mobile app

• Download the TransUnion Nipashe mobile app from Google Play Store or App Store.
• Provide your ID number and other personal details to register on the app.
• Follow the on-screen instructions to access your CRB status.

How to check your CRB through SMS?

• Text your full national ID name to 21272.
• Pay KES 50 registration fee to Safaricom Paybill number 212121 and your national ID number as the account number.
• Request your credit status, and you will get the information in seconds.

TransUnion services

Use Paybill number 212121 and your your ID number as the account number to pay for TransUnion services. Send your M-Pesa payment message to cert@transunion.co.ke to get these reports:

• A credit report at KES 650.
• CRB Clearance certificate at KES 2200.

TransUnion contacts

You can contact TransUnion via:

• Address: Prosperity House, Westlands Rd, Off Museum Hill in Westlands, Nairobi.
• Call: (+254) 20 3751799 / (+254) 730651000
• Email: info@transunion.com
• Website: transunionafrica.com

3. How to check My CRB Status online via CreditInfo

CreditInfo services help banks and other credit providers manage debts they may have incurred by evaluating and monitoring customers. The company only works through emails. To check your CRB status online with them:

• Visit the official CreditInfo website.
• Tap "CREDIT REPORT."
• Choose between personal or company credit report applications.
• Fill out a request form and submit it.

• You will receive your credit report via email. The report contains your CRB status details.
• Fill out a Credit Report Dispute Form if you feel the credit report has incorrect information.

CreditInfo contacts

Reach out to this CRB company via:

• Address: Park Suites, Office 12, Second Floor, Parklands Road
• PO Box: 38941-00623 - Parklands, Nairobi
• Call: +254 20 375 7272
• Email: cikinfo@creditinfo.co.ke
• Website: creditinfo.co.ke

How to check CRB status for free?

You cannot check CRB status for free in Kenya. Metropol, CreditInfo, TransUnion, and other companies that provide this service will charge you a small fee in Kenyan shillings.

How long does it take to get removed from CRB?

It takes one to three business days to get a CRB Clearance Certificate.

The procedure on how to check CRB status online in Kenya is that simple. No Credit Reference Bureaus company offers free services. You will pay some money through your M-Pesa mobile money wallet. If you are blacklisted, clear the outstanding loan with your lender as soon as possible and request a CRB clearance certificate.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!

READ ALSO: How to check your NSSF number online and via SMS in Kenya

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You can become a member by getting an NSSF number. Employees from formal and informal sectors of the Kenyan Economy are allowed to join NSSF.

Source: TUKO.co.ke

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